Support Model
This product is provided on a self-service basis. Support is limited strictly to product functionality and platform operation.
The product is not provided as a managed service.
What Support Includes
Support is limited to the following:
- Explanation of documented product features
- Guidance on configuration and usage
- Assistance with understanding product-related errors
- Investigation of confirmed product defects
What Support Does Not Include
- Consulting or advisory services
- Business, legal, or strategic advice
- Custom development or implementation
- Managed services or operational responsibility
Decision-making on behalf of the customer
Service Levels
This product does not include service-level agreements (SLAs), guaranteed response times, uptime commitments, or escalation guarantees. Support is provided on a best-effort basis only.
How to Contact Support
Support requests related to product functionality may be submitted using the form below. Support is provided on a best-effort basis only and does not include guaranteed response times.
Important Notice
This product provides decision-support capabilities only. All decisions, actions, and outcomes remain the sole responsibility of the user.